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  • Jamie Irvine
    Jamie Irvine
    Podcast Host - Consultant
    October 29, 2021 ·
    How to Help Customers with Cooling Issues

    A customer comes into your parts store with a damaged hose.

    You have two choices.

    Option 1 results in selling the customer what they asked for.

    Option 2 results in selling the customer what they need to solve...  more
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